Exam Glossary
| Term | Main definition |
|---|---|
| release | A version of a service or other configuration item, or a collection of configuration items, that is made available for use. |
| relationship management practice | The practice of establishing and nurturing links between an organization and its stakeholders at strategic and tactical levels. |
| recovery time objective RTO | The maximum acceptable period of time following a service disruption that can elapse before the lack of business functionality severely impacts the organization. |
| recovery point objective RPO | The point to which information used by an activity must be restored to enable the activity to operate on resumption. |
| recovery | The activity of returning a configuration item to normal operation after a failure. |
| record | A document stating results achieved and providing evidence of activities performed. |
| reconstructing for service agility | An approach to organizing knowledge work and service provision that reflects its complex and social nature. |
| RACI | A model used to help define roles and responsibilities. RACI stands for responsible, accountable, consulted, and informed. |
| quick win | An improvement that is expected to provide a return on investment in a short period of time with relatively small cost and effort. |
| project management practice | The practice of ensuring that all an organization’s projects are successfully delivered. |
| project | A temporary structure that is created for the purpose of delivering one or more outputs (or products) according to an agreed business case. |
| programme | A set of related projects and activities, and an organization structure created to direct and oversee them. |
| product owner | A role in a Scrum team that is responsible for: defining user stories and acceptance criteria; prioritizing user stories in a backlog; clarifying requirements and answering questions from the development team; and assisting with demonstrations to customers. |
| product | A configuration of an organization’s resources, designed to offer value for a consumer. |
| process | A set of interrelated or interacting activities that transform inputs into outputs. A process takes one or more defined inputs and turns them into defined outputs. Processes define the sequence of actions and their dependencies. |
