Exam Glossary

An applied form of artificial intelligence, based on the principle of systems responding to data, and adapting their actions and outputs as they are continually exposed to more of it.

The ease with which a service or other entity can be repaired ormodified.

An incident with significant business impact, requiring an immediate coordinated resolution.

Coordinated activities to define, control, supervise, and improve something.

Interrelated or interacting elements that establish policy and objectives and enable the achievement of those objectives.

Disruption that occurs when digital technology introduces a change that impacts a particular market or market segment.

A measure of the reliability, efficiency and effectiveness of an organization, practice, or process.

A metric of how frequently a service or other configuration item fails.

A metric of how quickly a service is restored after a failure.

A means of decreasing uncertainty based on one or more observations that are expressed in quantifiable units.

The practice of supporting good decision-making and continual improvement by decreasing levels of uncertainty.

An explanation of someone’s understanding of how something works in the surrounding world.

A measurement or calculation that is monitored or reported for management and improvement.

A variation of the service-oriented architecture in which an application is designed and developed as a set of small, loosely coupled services, each running in its own process and using lightweight mechanisms to communicate.

A technique of providing users with the minimum set of capabilities to enable rapid assessment and learning.
Minimum viable approaches can be applied to products, services, practices, processes, and process outputs.