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Exam Glossary - N

Exam Glossary

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net promoter score NPS

A metric used to measure customer loyalty; often used as a proxy to measure customer satisfaction.

ExamSimul - is the training centre for the BITIL.COM group - an organization of professionals and senior experts whose main interest is the spread of knowledge and the application of methodologies Agile, Scrum, ITIL, Prince2, CobiT, TOGAF®, Design Thinking and Standard International. [...]

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