The PECB ISO/IEC 20000 Lead Auditor training course provides you with the necessary knowledge and skills to conduct service management system (SMS) audits in accordance with widely recognized audit principles, procedures, and techniques. This training course has been developed to reflect the importance of an effective SMS audit. It aims to strengthen your skill set regarding the planning and conducting SMS audits in compliance with the requirements of ISO/IEC 17021-1, the recommendations of ISO 19011, and other best practices of auditing. 

Learn the principles of IT Service Management & the requirements of ISO/IEC 20000-1:2011 (Part 1). This 2-day course (each day consists of 7 hours of training, with a one-hour break for lunch not included in the course price) will enable you to understand the main processes based on International Standard and sufficient preparation for the achievement of the related certification "ISO/IEC 20000 Auditor".

In the Information Technology industry, it is important to gain a good understanding of the IT Service Management System according to the Standard ISO/IEC 20000. This 2-day course (each day consists of 7 hours of training, with a one-hour break for lunch not included in the course price) will enable you to understand the main processes based on International Standard and sufficient preparation for the achievement of the related certification "ISO/IEC 20000 Practitioner".