ITIL® 4 Foundation with exam

Objectives

Students who complete this eBook will have learned:

• An overview of the tools and methodologies, purpose and components of ITIL, including the ITIL Service Lifecycle and the Service Value System
• The key concepts and value of IT service management to IT service providers and their customers
• How the ITIL guiding principles can help organizations adopt and adapt service management
• The activities of the service value chain, and how they interconnect
• The purpose and key terms of 18 ITIL practices and the 7 essential practices
• How the ITIL best practice framework is used to boost the efficiency, effectiveness and overall quality of IT-related services, regardless of an organization’s size, structure or industry
• How to become an ITIL Expert by understanding the new certification path including the ITIL Managing Professional (MP) and ITIL Strategic Leader (SL) streams

Who it is aimed at

• Individuals at the start of their journey in service management
• ITSM Managers and aspiring ITSM Managers
• Individuals working in other parts of "IT" (digital, product, development) with strong interface with service delivery
• Existing ITIL qualification holders wishing to update their knowledge

Contents

Key Service Management and ITIL Concepts

• Defining Value and its relationship with stakeholders
• Service relationships and co-creation of value
• Understanding Service Offerings and Products
• Balancing Outcomes, Value, Costs and Risks
• The 4 Dimensions of Service Management
  • Organisations and People
  • Information and Technology
  • Partners and Suppliers
  • Value Streams and Processes

The ITIL Guiding Principles

• Introduction to the Guiding Principles
• Understand and apply each of the 7 Guiding Principles

ITIL Service Management Practices

• Introducing the 3 areas of Practice
• Key practices in ITIL
  • Incident Management
  • Problem Management
  • Change Control
  • Service Request Management
  • Service Level Management
  • Service Desk
  • Continual Improvement
• Overview of other practices in ITIL

The ITIL Service Value System (SVS)

• Understanding the role of the Service Value System
• Elements of the ITIL SVS
  • Guiding Principles
  • Governance
  • Service Value Chain
  • Practices
  • Continual Improvement
• Service Value Chain
  • Understanding the Elements of the Service Value Chain
  • Practices and their role in the Service Value Chain
  • Using the Service Value Chain to identify and map Value Streams

Subscription Duration: 45 days

This set of sample questions consists of 40 Random Multiple-choice questions

• Each Mock Exam is unique - the questions are randomly selected WITH repetition from the database
• Every time you start new simulated exam you will get a unique test (Attempts allowed: 5)
• It is NOT possible to see them all in one run
• The sample practice questions cover all topics in the Peoplecert's Exam Syllabus.

Try Sample Questions for Free

ExamSimul cannot guarantee you will pass the exam, but we are sure that your personal study and the use of our simulator will provide you with a very high probability of passing the exam. This evaluation exam does NOT result in achieving certification. Examsimul makes no representations, warranties or guarantees that your performance on this evaluation exam will be translatable to performance on the official proctored certification exams. Only candidates who successfully complete an official proctored certification exam will achieve certification.

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