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ITIL® 4 Problem Management
ITIL® 4 Practitioner: Problem Management

ITIL® 4 Practitioner: Problem Management

The ITIL 4 Practitioner: Problem Management practice module is for IT professionals who want to reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents and manage workarounds and known errors.

  • Delivery: Virtual, In-house, Blended
  • Duration: 7 h (1 days)
  • Exam: Online Proctored

Course Description

Objectives

The individuals can demonstrate their understanding and application of the concepts covered in the ITIL 4 Problem Management practice at both strategic and operational levels maximizing value from this practice area. 

ITIL 4 Practitioner: Problem Management enables professionals to efficiently

  • Increase reliability of IT services
  • Reduce losses and costs caused by IT service unavailability or degradation
  • Fulfil service quality targets
  • Reduce technical debt
  • Anticipate utilization of IT support resources
  • Measure, assess and develop the Problem Management practice capability in their organisation by using the ITIL Maturity Model

At the end of each section of the course, there will be a hands-on exercise to fix the concepts just explained and become familiar with the exam questions.

This course leads to the ITIL 4 Practitioner Problem Management certification exam session, the passing of which provides an advanced-level professional qualification in IT Service Management and allows you to continue on to more advanced courses (ITIL Practitioner, ITIL Managing Professional, ITIL Strategic Leader).

Who it is addressed to

  • Candidates taking the ITIL 4 Problem Management Practice qualification.

Contents of the ITIL 4 Practitioner Problem Management course

  • The key concepts of the practice
  • The processes of the practice
  • The roles and competencies of the practice
  • How information and technology support and enable the practice
  • The role of partners and suppliers in the practice
  • How the ITIL capability model can be used to develop the practice
  • The recommendations for the practice success

Trainer

BITIL.COM lecturers are accredited (Accredited Trainer) by the international training body to teach and supervise exams; specialists in IT Service Management, they are professionals with many years of experience in ITIL best practice adoption projects in medium and large IT Directorates, able to transfer a software vendor-independent and totally business-oriented implementation approach.

This ITIL® course is offered by BITIL.COM ATO by Peoplecert.

ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.

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