FitSM is an exemplary ITSM standard – having grown from a European Commission funded ITSM standards project. Certify your ability in implementing effective, fundamental IT service management processes. This 2-day course (each day consists of 7 hours of training, with a one-hour break for lunch not included in the course price) will enable you to understand the main processes based on FitSM best practices and sufficient preparation for the achievement of the related certification "FitSM Foundation".