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GTC® Lead Auditor ISO/IEC 20000 with exam
GTC Auditor ISO/IEC 20000 Mock Exam
Courseware based on GTC® Foundation ISO/IEC 20000

GTC® Lead Auditor ISO/IEC 20000 with exam

Price: 695.00‎€

* Exam Language:
* eBook Language:

Please select the eBook language.

* Voucher code validity:

The voucher allows you to take the online exam with the Examination Institute. You will receive the exam voucher code as of the purchase date. In any case, ExamSimul reserves the right to send the exam voucher in every moment after the purchase.
The voucher is valid for 12 months from the date of issue.

  • You can change date and time of the exam for free up to 24 hours before the date chosen.

Take2 - Second exam attempt:

ExamSimul gives you the chance to RETAKE the exam in case you fail the first attempt.
You will have up to 6 months from the date of the first attempt to retake your exam.

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GTC® Lead Auditor ISO/IEC 20000 Self-Kit can provide delegates with an extensive introduction to the core concepts of ISO 20000. ISO/IEC 20000 is the international standard specifically for IT Service Management. It describes an integrated set of management processes which form a service management system for the effective delivery of services to the business and its customers. 

ISO/IEC 20000 Lead Auditor exam online exam provided by BITIL.COM, that is an Accredited Training Organization of GoToCertify for ISO/IEC 20000 courses and exams.

This offer package contains:

  • GTC® Lead Auditor ISO/IEC 20000 EXAM VOUCHER
  • GTC® Lead Auditor ISO/IEC 20000 EXAM SIMULATOR
  • GTC® Lead Auditor ISO/IEC 20000 eBook Official Accredited Course Manual (pdf format)

Very Important: it could take up to 6 hours (normally 15 minutes), for processing the payment as we do it manually (upon activation we will send an email), so kindly wait and don't worry, if you find any delay kindly please contact us via chat or email info@examsimul.com 

Objectives

Students who complete this eBook will have learned:

  • Learn the principles of IT Service Management & the requirements of ISO/IEC 20000-1:2011 (Part 1).

Who it is aimed at
  • Third-party auditors who work for RCBs and will conduct audits to certify service providers against ISO/IEC 20000-1.
  • Internal auditors who wish to understand the specific requirements of auditing IT service management systems for conformity with the ISO/IEC 20000-1 standard. Internal auditors working in an organization which is implementing or already has ISO/IEC 20000 certification will find this course useful to improve not only their understanding of the subject but also the application of ISO/IEC 20000 within their organization.  

Contents

Here’s what you’ll learn:

  • The scope and purpose of Parts 1, 2, 3 and 5 of ISO/IEC 20000 and how these can be used during auditing and certification.
  • The key terms and definitions used.
  • SM general principles.
  • The structure, processes, objectives and high level requirements of ISO/IEC 20000-1.
  • Understand, explain and advise on issues regarding applicability and scope definition.
  • The purpose of internal and external audits, their operation and the associated terminology.
  • Understand and explain the relationship between ISO/IEC 20000 and ITSM best practices, ITIL®, and related standards, ISO 9001 and ISO/IEC 27001, and how this can be used to support the achievement of certification to ISO/IEC 20000-1.
  • Advise and assist in ISO/IEC 20000 certification readiness assessments to evaluate an SMS against the requirements of ISO/IEC 20000-1.
  • Audit organizations to identify conformity and improvements against ISO/IEC 20000-1.

In order to access GTC® Lead Auditor ISO/IEC 20000 exam:

  • A minimum of three years' experience conducting audits in an IT environment is recommended. 
  • To be able to take the exam, it's necessary to have read and accepted the terms and conditions of examination institute, available in english. The acceptance of such terms and conditions will have to be confirmed when taking the exam.

The voucher allows you to take the online exam with the GoToCertify. You will receive the exam voucher code as of the activation date of your account on the platform. In any case, we reserves the right to send the exam voucher in every moment after the purchase. The voucher is valid for 12 months from the date of issue.

  • Exam type: Online
  • Certification: GTC® Lead Auditor ISO/IEC 20000 official certificate
  • Certificate type: Online
  • Language: English

The GTC® Lead Auditor ISO/IEC 20000 real exam consists of 80 multiple choice questions.

  • The time allowed for the REAL exam is 120 minutes.
  • You must achieve 65% or more of all possible marks to pass
  • All questions should be attempted
  • Each multiple-choice question has a number of possible answers, of which only one is the correct answer.

For more information about technical requirements and online exam procedure, please click here.

The official electronic certificate (e-certificate) is provided free of charge and automatically, as a result of exam, and it has the same validity of the paper certificate.

eBook
Pages 440 pages
Version Electronic
Exams
Exam type Online Exam
N. Questions 80 MCQ
Pass Mark 65% = 52 points
Time 120 minutes
Certificates
Certificate type Online
Certification GTC® Lead Auditor ISO/IEC 20000

ExamSimul - is the training centre for the BITIL.COM group - an organization of professionals and senior experts whose main interest is the spread of knowledge and the application of methodologies Agile, Scrum, ITIL®, PRINCE2®, CobiT®, TOGAF®, Design Thinking and Standard International. [...]

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