Exam Glossary
| Term | Main definition |
|---|---|
| lagging indicator | Indicators that show historical performance. |
| lead time | The time taken to complete the execution of a process, usually measured from a specific perspective (e.g. that of the customer). |
| Lean | An approach that focuses on improving workflows by maximizing value through the elimination of waste. |
| lean culture | A work environment where trust, respect, curiosity, enquiry, playfulness, and intensity all co-exist to support learning and discovery. |
| lifecycle | The full set of stages, transitions, and associated statuses in the life of a service, product, practice, or other entity. |
| live | Refers to a service or other configuration item operating in the live environment. |
| live environment | A controlled environment used in the delivery of IT services to service consumers. |
