Exam Glossary
| Term | Main definition |
|---|---|
| technical debt | The total rework backlog accumulated by choosing workarounds instead of system solutions that would take longer. |
| test environment | A controlled environment established to test products, services, and other configuration items. |
| theory of constraints | A methodology for identifying the most important limiting factor (i.e. constraint, often referred to as a bottleneck) that stands in the way of creating value, and then systematically correcting that constraint until it is |
| third party | A stakeholder external to an organization. |
| throughput | A measure of the amount of work performed by a product, service, or other system over a given period of time. |
| time value profile | A depiction of the change in value of a requirement, output, or outcome over time. |
| touchpoint | Any event where a service consumer or potential service consumer has an encounter with the service provider and/or its products and resources. |
| toyota kata | A mental model and behaviour pattern for scientific thinking and routines for practice and coaching. |
| transaction | A unit of work consisting of an exchange between two or more participants or systems. |
