Exam Glossary
| Term | Main definition |
|---|---|
| failure | A loss of ability to operate to specification, or to deliver the required output or outcome. |
| feedback loop | A technique whereby the outputs of one part of a system are used as inputs to the same part of the system. |
| four dimensions of service management | The four perspectives that are critical to the effective and efficient facilitation of value for customers and other stakeholders in the form of products and services. |
