Exam Glossary
| Term | Main definition |
|---|---|
| RACI | A model used to help define roles and responsibilities. RACI stands for responsible, accountable, consulted, and informed. |
| reconstructing for service agility | An approach to organizing knowledge work and service provision that reflects its complex and social nature. |
| record | A document stating results achieved and providing evidence of activities performed. |
| recovery | The activity of returning a configuration item to normal operation after a failure. |
| recovery point objective RPO | The point to which information used by an activity must be restored to enable the activity to operate on resumption. |
| recovery time objective RTO | The maximum acceptable period of time following a service disruption that can elapse before the lack of business functionality severely impacts the organization. |
| relationship management practice | The practice of establishing and nurturing links between an organization and its stakeholders at strategic and tactical levels. |
| release | A version of a service or other configuration item, or a collection of configuration items, that is made available for use. |
| release management practice | The practice of making new and changed services and features available for use. |
| reliability | The ability of a product, service, or other configuration item to perform its intended function for a specified period of time or number of cycles. |
| report | A detailed communication of information or knowledge about a topic or event. |
| request catalogue | A view of the service catalogue, providing details on service requests for existing and new services, which is made available for the user. |
| request for change RFC | A description of a proposed change used to initiate change control. |
| resolution | The action of solving an incident or problem. |
| resource | A person or other entity that is required for the execution of an activity or the achievement of an objective. |
