Exam Glossary
| Term | Main definition |
|---|---|
| systems thinking | A holistic approach to analysis that focuses on the way that a system’s constituent parts work, interrelate, and interact over time, and within the context of other systems. |
| system thinking | A holistic approach to analysis and decision-making that focuses on the relationship between a system’s components and the way the system works, both as a whole and within the context of larger systems. |
| system | A combination of interacting elements organized and maintained to achieve one or more stated purposes. |
| sustainability | A business approach focused on creating long-term value for society and other stakeholders by addressing the risks and opportunities associated with economic, environmental, and social developments. |
| support team | A team with the responsibility to maintain normal operations, address users’ requests, and resolve incidents and problems related to specified products, services, or other configuration items. |
| supplier management practice | The practice of ensuring that an organization’s suppliers and their performance levels are managed appropriately to support the provision of seamless quality products and services. |
| supplier | A stakeholder responsible for providing services that are used by an organization. |
| stress prevention | The prevention, monitoring, and remediation of unhealthy tension in the workplace. |
| strategy management practice | The practice of formulating the goals of an organization and adopting the courses of action and allocation of resources necessary for achieving those goals. |
| strategy | A broad approach or course of action defined by an organization for achieving its objectives. |
| status | A description of the specific states an entity can have at a given time. |
| standard change | A low-risk, pre-authorized change that is well understood and fully documented, and which can be implemented without needing additional authorization. |
| standard | A document, established by consensus and approved by a recognized body, that provides for common and repeated use, mandatory requirements, guidelines, or characteristics for its subject. |
| stakeholder | A person or organization that has an interest or involvement in an organization, product, service, practice, or other entity. |
| sprint | A fixed timeframe (typically of 2–4 weeks) for creating selected features from the backlog. |
