Exam Glossary
| Term | Main definition |
|---|---|
| digital disruption | A fundamental shift in an organization’s operation caused by the development of digital technology. |
| digital business | Activities that use digital technology, enabling an organization to fulfil its purpose. |
| DevOps | An organizational culture that aims to improve the flow of value to customers. DevOps focuses on culture, automation, Lean, measurement, and sharing (CALMS). |
| development environment | An environment used to create or modify IT services or applications. |
| design thinking | A practical and human-centred approach used by product and service designers to solve complex problems and find practical and creative solutions that meet the needs of an organization and its customers. |
| design and transition | The value chain activity that ensures products and services continually meet stakeholder expectations for quality, costs, and time to market. |
| deployment management practice | The practice of moving new or changed hardware, software, documentation, processes, or any other service component to live environments. |
| deployment | The movement of any service component into any environment. |
| demand | Input to the service value system based on opportunities and needs from internal and external stakeholders. |
| deliver and support | The value chain activity that ensures services are delivered and supported according to agreed specifications and stakeholders’ expectations. |
| definiton of done | A checklist of the agreed criteria for a proposed product or service. |
| data analytics | A branch of data science focused on analysing raw data in order to draw conclusions about it, using highly automated techniques. |
| data | Information that has been translated into a form that is efficient for movement or processing. |
| dashboard | A real-time graphical representation of data. |
| cycle time | The amount of time required to complete a discrete unit of work, converting inputs into outputs. |
