Exam Glossary
| Term | Main definition |
|---|---|
| live environment | A controlled environment used in the delivery of IT services to service consumers. |
| live | Refers to a service or other configuration item operating in the live environment. |
| lifecycle | The full set of stages, transitions, and associated statuses in the life of a service, product, practice, or other entity. |
| lean culture | A work environment where trust, respect, curiosity, enquiry, playfulness, and intensity all co-exist to support learning and discovery. |
| Lean | An approach that focuses on improving workflows by maximizing value through the elimination of waste. |
| lead time | The time taken to complete the execution of a process, usually measured from a specific perspective (e.g. that of the customer). |
| lagging indicator | Indicators that show historical performance. |
| known error | A problem that has been analysed but has not been resolved. |
| knowledge management practice | The practice of maintaining and improving the effective, efficient, and convenient use of information and knowledge across an organization. |
| key performance indicator KPI | An important metric that is used to evaluate the success in meeting an objective. |
| kanban | A method for visualizing work, identifying potential blockages and resource conflicts, and managing work in progress. |
| job | A position within an organization that is assigned to a specific person. |
| ITIL | Best-practice guidance for IT service management. |
| IT service | A service based on the use of information technology. |
| IT infrastructure | All of the hardware, software, networks, and facilities that are required to develop, test, deliver, monitor, manage, and support IT services. |
