Exam Glossary

A technique of providing users with the minimum set of capabilities to enable rapid assessment and learning.
Minimum viable approaches can be applied to products, services, practices, processes, and process outputs.

A variation of the service-oriented architecture in which an application is designed and developed as a set of small, loosely coupled services, each running in its own process and using lightweight mechanisms to communicate.

A measurement or calculation that is monitored or reported for management and improvement.

An explanation of someone’s understanding of how something works in the surrounding world.

The practice of supporting good decision-making and continual improvement by decreasing levels of uncertainty.

A means of decreasing uncertainty based on one or more observations that are expressed in quantifiable units.

A metric of how quickly a service is restored after a failure.

A metric of how frequently a service or other configuration item fails.

A measure of the reliability, efficiency and effectiveness of an organization, practice, or process.

Disruption that occurs when digital technology introduces a change that impacts a particular market or market segment.

Interrelated or interacting elements that establish policy and objectives and enable the achievement of those objectives.

Coordinated activities to define, control, supervise, and improve something.

An incident with significant business impact, requiring an immediate coordinated resolution.

The ease with which a service or other entity can be repaired ormodified.

An applied form of artificial intelligence, based on the principle of systems responding to data, and adapting their actions and outputs as they are continually exposed to more of it.