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Exam Glossary - service request
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service request

A request from a user or a user’s authorized representative that initiates a service action which has been agreed as a normal part of service delivery.

ExamSimul - is the training centre for the BITIL.COM group - an organization of professionals and senior experts whose main interest is the spread of knowledge and the application of methodologies Agile, Scrum, ITIL®, PRINCE2®, CobiT®, TOGAF®, Design Thinking and Standard International. [...]

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