In a kingdom far, far away known as ITILand, there were two esteemed knights, Sir Incident and Sir Problem. Their roles were different, but equally crucial
Here are some examples of how ITIL roles can be compared to characters in Agatha Christie's "Murder on the
Today, I'd like to share a comprehensive guide on how to become an ITIL 4 Master, the highest level of expertise in IT Service Management (ITSM). By
For IT service management professionals, certifications are a great way to demonstrate your knowledge and skills.
Three of the popular service
ITIL 4 Master will be awarded to candidates who achieve the Practice Manager (PM), Managing Professional (MP) and Strategic Leader (SL) designations.
Two new ITIL® 4 extensions modules are being developed in the next quarter:
ITIL® 4 Specialist: IT Asset Management (ITAM)
The 10 "good" reasons NOT to take an ITIL 4 course
- I've heard a lot about this course...it's boring.
The Change Manager (based on ITIL 4) is typically responsible for:
- the initial processing and
In many instances today, organizations can find their product or service is no longer wanted or that something else has replaced it through disruption of the
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The concept of services delivered through IT hardware and applications traditionally had a different flavour.
Previously, it was designed more for on-premise waterfall development, design
The idea for the OpenSM™ creation came from the understanding that the existing ITSM framework, for several reasons, do not fully fit with the needs of
Are you studying for your ITIL 4 Create Deliver and Support (CDS) or Drive Stakeholder Value (DSV) exams...STOP, you may not know yet that soon these
Reintroduction of the classroom-based exams in 2 variations (both variations the invigilator is in the classroom. ):
- Paper-based | Timeline: January 2023
- Computer-based | Timeline: Under
Indeed, ITIL (Information Technology Infrastructure Library) roles can be