2.1 Process Definition

• 2.1.1 Cause & Effect / Fishbone Diagrams
• 2.1.2 Process Mapping, SIPOC, Value Stream Map
• 2.1.3 X-Y Diagram
• 2.1.4 Failure Modes & Effects Analysis (FMEA)

2.2 Six Sigma Statistics

• 2.2.1 Basic Statistics
• 2.2.2 Descriptive Statistics
• 2.2.3 Normal Distributions & Normality
• 2.2.4 Graphical Analysis

2.3 Measurement System Analysis

• 2.3.1 Precision & Accuracy
• 2.3.2 Bias, Linearity & Stability
• 2.3.3 Gage Repeatability & Reproducibility
• 2.3.4 Variable & Attribute MSA

2.4 Process Capability

• 2.4.1 Capability Analysis
• 2.4.2 Concept of Stability
• 2.4.3 Attribute & Discrete Capability
• 2.4.4 Monitoring Techniques