The ITIL® 4 Leader: Digital and IT Strategy (DITS) moduleprovides guidance on how strategy should impact the design, delivery, and support of services throughout the service value chain of an organisation. Candidates will gain extensive knowledge on how and when technological innovation can help drive organisational success, and when it can add unnecessary layers of complexity and risk, enabling them to balance legacy with new ways of working effectively.
- Delivery: Virtual, In-house, Blended
- Duration: 24 h (3 days)
- Exam: Online Proctored
ITIL® 4 Strategist Direct Plan and Improve Live Online Training, this is the universal module, that is a key component of both, ITIL 4 Managing Professional and ITIL 4 Strategic Leader streams. The module covers the influence and impact of Agile and Lean ways of working, and how they can be leveraged to an organization's advantage.
- Delivery: Virtual, In-house, Blended
- Duration: 16 h (2 days)
- Exam: Online Proctored