Should we be talking about “ITSM”, “service management” or something else entirely in 2022?
It’s actually been a topic of constant debate for about 15
Almost exactly three years ago, ITIL 4 succeeded ITIL v3 in one of the biggest updates to the framework since 2007.
Since then,
The demands of customers today have changed both as a natural evolution and because of Covid-19.
And the new habits and expectations they’ve formed will not
Is your ITSM process lacking a collaborative approach?
“According to Claudio Restaino, Traditional IT Service Management practices assume SINGLE central control over service management processes, hardly addressing
In the past 12 to 18 months, digital transformation meant that many organisations moved from a “marketplace” to a “marketspace”.
For example, in the training industry,
ITIL and IT4IT offer companies insider knowledge to help achieve IT success. Learn about each model and how they compare and evaluate your organization's best
In the age of DevOps, getting an ITIL certification isn't as crucial as it once was. But there are still reasons for becoming ITIL-certified. If there
Axelos has launched a new digital version of the ITIL Maturity Model. The tool helps organizations to assess their service management capabilities, their governance maturity and
Creating specialist roles in the service management office (SMO) is a more effective way to establish and improve customer experience. This is one of the key
Sustainability is a growing concern fro communities, teams and individuals globally and has environmental, social and economic impact. This paper explores the importance of interconnectedness of
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One of the most exciting technology activities occurring these days is companies moving their IT services to the cloud.
There are many reasons to do
For organizations operating in highly-regulated and safety-conscious sectors, their culture – typically a less risk averse one – will always define the level of governance applied.
Immediately
How do you adapt the ITIL® service management framework to a genuinely integrated agile environment?
In short, it’s not easy
The ITIL 4 Extension Modules are the latest additions to the ITIL 4 Framework. The ITIL 4 Extension Modules extend the main ITIL 4 framework and provide organisations with the guidance to address
