One year ago, many organizations had to send their employees to work from home. But what was meant to be a temporary situation seems to turn

How does the level and nature of risk in IT and service management in the pre-digital business era compare to today?

Is ITIL® 4 just about IT? This is something I’ve been hearing more often since working as a consultant with C-level executives in companies.

Achieving the ITIL® Expert level was the culmination of years of learning, applying the knowledge, pursuing the certification and setting me apart from my peers.

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ITIL® 4: Create, Deliver and Support (CDS) is one of four managing professional modules, which provide practical advice building upon the concepts described in ITIL 4 Foundation. CDS

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Welcome to 2021, where the need for office space is scrutinized, commuting has decreased dramatically and people are trying to adjust to new ways of working. Maybe

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