To specify all service reports and ensure they are produced according to specifications in a timely manner to support decision-making

• Create a list of all service reports that are currently produced or will be produced on a regular basis in the future.
• Specify every identified service report by giving the report a unique name (ID), describing the purpose of the report, identifying its audience / addressee, defining its frequency, outlining the intended contents of the report, and defining its format and method of delivery.
• Define general or specific templates for service reports to standardise / harmonise the report structure and support effective and repeatable reporting.

• Reporting requirements (e.g. from SLAs)

• Maintain service report specifications
  
  • Define/specify a new service report
  • Update a report specification
  • Terminate a service report
• • Monitor the production and distribution of service reports
  
  • Verify the production and distribution of service reports according to specifications
  • Initiate follow-up actions in case of inaccurate reporting

• List of all (agreed) service reports
• Specification of all service reports
• Actual reports (produced on a regular basis)