To provide and maintain a logical model of all configuration items and their relationships and dependencies

• Define the scope of the configuration management process and the integrated configuration management database (CMDB).
• Identify and define CI types (including their attributes) and relationship types.
• Based on the defined scope, identify all existing sources of configuration information in the environment of the service provider.
• Create a configuration management plan to describe the concept for integrating available sources of configuration information and add missing configuration information to the integrated CMDB, including the selection of appropriate supporting technology / tools.

• Relevant information / data on configuration items (CIs) and their relationships
• Information on changes to CIs

• Configuration control
  
  • Create a configuration record
  • Update a configuration record
• Verify configuration records
  
  • Plan automated and non-automated configuration verifications
  • Perform a configuration verification
  • Inform stakeholders about inconsistencies and identify follow-up actions

• Up-to-date logical model of all relevant CIs and their attributes and relationships, reflected by the information / records stored in the configuration management database (CMDB)
• Configuration baselines
• Configuration verification reports