Service Availability & Continuity Management
Objective
To ensure sufficient service availability to meet agreed requirements and adequate service continuity in case of exceptional situations
To ensure sufficient service availability to meet agreed requirements and adequate service continuity in case of exceptional situations
Activities: Initial Process Setup
Identify the most critical service availability and continuity requirements based on SLAs and other sources of information. Define the structure…
- Identify the most critical service availability and continuity requirements based on SLAs and other sources of information.
- Define the structure and format of a (generic) service availability and continuity plan.
- Define an approach to monitor service availability (and continuity) and to record the results on an ongoing basis.
Process Inputs
Service availability and continuity requirements (e.g. from SLAs) Risk factors having impact on the capability of delivering services according to…
- Service availability and continuity requirements (e.g. from SLAs)
- Risk factors having impact on the capability of delivering services according to agreed availability and continuity targets
Activities: Ongoing Process Execution
Identify and record service availability and continuity requirements Assess risks related to service availability and continuity Maintain service availability and…
- Identify and record service availability and continuity requirements
- Assess risks related to service availability and continuity
- Maintain service availability and continuity plans
- Perform service continuity tests
- Monitor service availability and continuity
Process Output
Service availability and continuity plans Service availability and continuity monitoring plans / concept Service availability and continuity monitoring records /…
- Service availability and continuity plans
- Service availability and continuity monitoring plans / concept
- Service availability and continuity monitoring records / reports
