To define and maintain a service portfolio

• Define a way to document the service portfolio.
• Define a way to describe / specify a specific service.
• Set up an initial service portfolio (including service specifications) covering at least all live services provided to customers, as far as they are in the scope of the service management system.
• Create a map of the bodies / parties (organisations, federation members) involved in delivering services.
  
  • Identify and describe the broad role of each party in service provisioning.
  • Identify a single contact point for each body / party.

• Customer demand and requirements
• Understanding of the service provider’s resources and capabilities
• Understanding of the service provider’s limitations and constraints

• Manage and maintain the service portfolio
  
  • Add a service to the service portfolio
  • Update a service in the service portfolio
  • Retire a service in the service portfolio
• Manage the design and transition of new or changed services
  
  • Create and approve a service design and transition package
  • Update a service design and transition package
• Manage the organisational structure involved in delivering services

• A complete and up-to-date service portfolio
• Valid and consistent service descriptions / specifications
• Service design and transition packages for new or changed services