Supplier Relationship Management
Objective
To establish and maintain a healthy relationship with suppliers supporting the service provider in delivering services to customers, and monitor…
To establish and maintain a healthy relationship with suppliers supporting the service provider in delivering services to customers, and monitor their performance
Activities: Initial Process Setup
Set up an initial supplier database, and for each supplier document the most important information including contact information both on…
- Set up an initial supplier database, and for each supplier document the most important information including contact information both on the supplier side as well as on the service provider side (supplier relationship manager).
Process Inputs
Information on suppliers Information on supplier offerings Existing UAs with suppliers
- Information on suppliers
- Information on supplier offerings
- Existing UAs with suppliers
Activities: Ongoing Process Execution
Maintain the supplier database Add a new supplier to the supplier database Update the information on a supplier in the…
- Maintain the supplier database
- Add a new supplier to the supplier database
- Update the information on a supplier in the supplier database
- Remove a supplier from the supplier database
- Monitor supplier performance
- Measure and review supplier performance based on underpinning agreements (UAs) with suppliers
- Initiate follow-up actions in response to insufficient supplier performance
Process Outputs
Up-to-date supplier database Supplier performance reports
- Up-to-date supplier database
- Supplier performance reports
