Service Reporting Management
Objective
To specify all service reports and ensure they are produced according to specifications in a timely manner to support decision-making
To specify all service reports and ensure they are produced according to specifications in a timely manner to support decision-making
Activities: Initial Process Setup
Create a list of all service reports that are currently produced or will be produced on a regular basis in…
- Create a list of all service reports that are currently produced or will be produced on a regular basis in the future.
- Specify every identified service report by giving the report a unique name (ID), describing the purpose of the report, identifying its audience / addressee, defining its frequency, outlining the intended contents of the report, and defining its format and method of delivery.
- Define general or specific templates for service reports to standardise / harmonise the report structure and support effective and repeatable reporting.
Process Input
Reporting requirements (e.g. from SLAs)
- Reporting requirements (e.g. from SLAs)
Activities: Ongoing Process Execution
Maintain service report specifications Define/specify a new service report Update a report specification Terminate a service report • Monitor the…
- Maintain service report specifications
- Define/specify a new service report
- Update a report specification
- Terminate a service report
- • Monitor the production and distribution of service reports
- Verify the production and distribution of service reports according to specifications
- Initiate follow-up actions in case of inaccurate reporting
Process Outputs
List of all (agreed) service reports Specification of all service reports Actual reports (produced on a regular basis)
- List of all (agreed) service reports
- Specification of all service reports
- Actual reports (produced on a regular basis)
