Capacity Management
Objective
To ensure sufficient capacities are provided to meet agreed service capacity and performance requirements
To ensure sufficient capacities are provided to meet agreed service capacity and performance requirements
Activities: Initial Process Setup
Define the structure and format of a (generic) capacity plan. Define an approach to monitor service performance and capacity (including…
- Define the structure and format of a (generic) capacity plan.
- Define an approach to monitor service performance and capacity (including utilisation of resources) on to record the results on an ongoing basis.
Process Inputs
Service performance and capacity requirements (e.g. from SLAs) Current level of capacities plus information on the past, current and future…
- Service performance and capacity requirements (e.g. from SLAs)
- Current level of capacities plus information on the past, current and future (predicted) utilisation of resources
- Information on available resources and constraints
Activities: Ongoing Process Execution
Identify and record capacity and performance requirements Maintain capacity plans Monitor capacity, resource utilisation and service performance
- Identify and record capacity and performance requirements
- Maintain capacity plans
- Monitor capacity, resource utilisation and service performance
Process Outputs
Capacity plans (reflecting demands, planned upgrades, downgrades and reallocations of resources) Capacity and service performance monitoring plans / concept Capacity…
- Capacity plans (reflecting demands, planned upgrades, downgrades and reallocations of resources)
- Capacity and service performance monitoring plans / concept
- Capacity and service performance monitoring records / reports
