Search for glossary terms (regular expression allowed)
Term Main definition
touchpoint

Any event where a service consumer or potential service consumer has an encounter with the service provider and/or its products and resources.

ExamSimul - is the training centre for the BITIL.COM group - an organization of professionals and senior experts whose main interest is the spread of knowledge and the application of methodologies Agile, Scrum, ITIL®, PRINCE2®, CobiT®, TOGAF®, Design Thinking and Standard International. [...]

Top