Exam Glossary

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Term Main definition
kanban

A method for visualizing work, identifying potential blockages and resource conflicts, and managing work in progress.

key performance indicator KPI

An important metric that is used to evaluate the success in meeting an objective.

knowledge management practice

The practice of maintaining and improving the effective, efficient, and convenient use of information and knowledge across an organization.

known error

A problem that has been analysed but has not been resolved.

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