Search for glossary terms (regular expression allowed)
Term Main definition
call/contact centre

An organization or business unit that handles large numbers of incoming and outgoing calls and other interactions.

ExamSimul - is the training centre for the BITIL.COM group - an organization of professionals and senior experts whose main interest is the spread of knowledge and the application of methodologies Agile, Scrum, ITIL®, PRINCE2®, CobiT®, TOGAF®, Design Thinking and Standard International. [...]

Top