ITIL® 4 Service Desk official Mock Exam
ITIL 4 Practitioner: Service Desk eLearning+ with exam

ITIL 4 Practitioner: Service Desk eLearning with exam

Price: 474.00‎€

* Exam Language:
* Peoplecert Voucher code validity:

The voucher allows you to take the online exam with the Examination Institute. You will receive the exam voucher code as of the purchase date. In any case, ExamSimul reserves the right to send the exam voucher in every moment after the purchase.
The voucher is valid for 12 months from the date of issue.

Peoplecert | Rescheduling an exam up to 48 hours before the start time is free of charge, for more information please click here.

* eBook Language:

Please select the eBook language.

* Learning Resouce Kit:

Choose your Learning Resource Kit language

* eLearning:

Choose your eLearning course language

Voucher exam extension (6-month):

It is possible to extend the already valid 12-month Exam voucher for an additional 6 months, for a total of 18 months.

- +

Ask Question

ITIL 4 Practitioner: Service Desk eLearning with Exam can provide delegates with an extensive introduction to the core concepts of ITIL. Learn how to improve user and customer experience, as well as the overall success of your service relationships.

ITIL 4 Practitioner: Service Desk exam online exam provided by BITIL.COM, that is an ATO (Accredited Training Organization) of PeopleCert for ITIL® courses and exams.

This offer package contains:

  • ITIL 4 Practitioner: Service Desk Official eBook (key concepts, framework & practices explained) in digital format
  • ITIL 4 Practitioner: Service Desk EXAM VOUCHER (online proctoring included)
  • Interactive eLearning (6 months access to eLearning)
  • Learning Resource Kit (Official Training Material) In depth workbook & guide for exam readiness.
  • Auto-marked sample papers

The purchase of the ITIL 4 Practitioner: Service Desk eLearning with Exam fulfills the relevant mandatory pre-requisite (accredited course provided by BITIL.COM)

Frequently Asked Questions

     

  • Very important

    It could take up to 6 hours (normally 15 minutes), for processing the payment as we do it manually (upon activation we will send an email), so kindly wait and don't worry, if you find any delay kindly please contact us via chat or email info@examsimul.com 

 

 

Objectives

ITIL 4 Practitioner: Service Desk enables professionals to efficiently

  • Define the key concepts, principles, value and challenges of Service Desk
  • Capture demand for incident resolution and service requests
  • Establish and maintain communication channels and interfaces between the service provider and users.
  • Enable effective, efficient, and convenient communications between the service provider and its users
  • Apply Service Desk metrics to improve performance
  • Measure, assess and develop the Service Desk practice capability in their organisation by using the ITIL Maturity Model

Who it is aimed at
  • ITSM Managers and aspiring ITSM Managers
  • Individuals working in other parts of "IT" (digital, product, development) with strong interface with service delivery
  • Existing ITIL qualification holders wishing to update their knowledge
  • Candidates taking the ITIL 4 Service Desk Practice qualification.

Contents
  • The key concepts of the practice
  • The processes of the practice
  • The roles and competencies of the practice
  • How information and technology support and enable the practice
  • The role of partners and suppliers in the practice
  • How the ITIL capability model can be used to develop the practice
  • The recommendations for the practice success

In order to access ITIL 4 Practitioner: Service Desk exam:

  • ITIL 4 Foundation or ITIL 4 Managing Professional Transition Certificate.

The voucher allows you to take the online exam with the Examination Institute PeopleCert. You will receive the exam voucher code as of the activation date of your account on the platform. In any case, we reserves the right to send the exam voucher in every moment after the purchase. The voucher is valid for 12 months from the date of issue.

  • Exam type: Online
  • Certification: ITIL 4 Practitioner: Service Desk official certificate
  • Certificate type: Online
  • Language: Chinese, English, French, German, Italian, Japanese, Polish, Portuguese (Brazil), Spanish

The ITIL 4 Practitioner: Service Desk real exam consists of 20 multiple choice questions.

  • The time allowed for the REAL exam is 30 minutes.
  • You must achieve 65% or more of all possible marks to pass
  • All questions should be attempted
  • Each multiple-choice question has a number of possible answers, of which only one is the correct answer.

Exam procedure

  1. Prepare your computer
  2. Prepare your environment
  3. Prepare your documents
  4. Starting your Exam
  5. Exam Experience

For more information about technical requirements and online exam procedure, please click here.

The official electronic certificate (e-certificate) is provided free of charge and automatically, as a result of exam, and it has the same validity of the paper certificate.

eBook
Pages 100 pages
Version Electronic
Exams
Exam type Online Exam
N. Questions 20 MCQ
Pass Mark 65% = 13 points
Time 30 minutes
Certificates
Certificate type Online
Certification ITIL 4 Practitioner: Service Desk

ExamSimul - is the training centre for the BITIL.COM group - an organization of professionals and senior experts whose main interest is the spread of knowledge and the application of methodologies Agile, Scrum, ITIL®, PRINCE2®, CobiT®, TOGAF®, Design Thinking and Standard International. [...]

Top