ITIL® 4 Service Request Management with exam

Objectives

ITIL 4 Practitioner: Monitoring and Event Management enables professionals to efficiently

• Detect early warnings of IT service interruption or degradation
• Improve IT service availability
• Proactive or early detection of incidents and problems
• Understand service health
• Boost availability and performance reporting
• Reduce cost of outages and a reduction in ‘firefighting’-style approaches to incidents
• Raise visibility of and manage dependencies that impact service value stream performance
• Measure, assess and develop the Monitoring and Event Management practice capability in their organisation by using the ITIL Maturity Model

Who it is aimed at

• ITSM Managers and aspiring ITSM Managers
• Individuals working in other parts of "IT" (digital, product, development) with strong interface with service delivery
• Existing ITIL qualification holders wishing to update their knowledge
• Candidates taking the ITIL 4 Monitoring and Event Management Practice qualification.

Contents

• The key concepts of the practice
• The processes of the practice
• The roles and competencies of the practice
• How information and technology support and enable the practice
• The role of partners and suppliers in the practice
• How the ITIL capability model can be used to develop the practice
• The recommendations for the practice success

Subscription Duration: 45 days

This set of sample questions consists of 40 Random Multiple-choice questions

• Each Mock Exam is unique - the questions are randomly selected WITH repetition from the database
• Every time you start new simulated exam you will get a unique test (Attempts allowed: 5)
• It is NOT possible to see them all in one run
• The sample practice questions cover all topics in the Peoplecert's Exam Syllabus.

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