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Service Management

Two new ITIL® 4 extensions modules are being developed in the next quarter:

ITIL® 4 Specialist: IT Asset Management (ITAM)

    The 10 "good" reasons NOT to take an ITIL 4 course

    1. I've heard a lot about this course...it's boring.

    The Change Manager (based on ITIL 4) is typically responsible for:

    • the initial processing and

    In many instances today, organizations can find their product or service is no longer wanted or that something else has replaced it through disruption of the

    The concept of services delivered through IT hardware and applications traditionally had a different flavour.
    Previously, it was designed more for on-premise waterfall development, design

    The idea for the OpenSM™ creation came from the understanding that the existing ITSM framework, for several reasons, do not fully fit with the needs of

    Are you studying for your ITIL 4 Create Deliver and Support (CDS) or Drive Stakeholder Value (DSV) exams...STOP, you may not know yet that soon these

    Reintroduction of the classroom-based exams in 2 variations (both variations the invigilator is in the classroom. ):

    • Paper-based | Timeline: January 2023
    • Computer-based | Timeline: Under

    PeopleCert has confirmed that all of your ITIL Foundation and PRINCE2 Foundation certifications will have a three-year expiration starting on 1/1/2023. This means,

    When you attend an ITIL 4 course, you’ll find yourself among peers where you can learn almost as much as you do from the course itself.

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