Exam Glossary

An approach to software development in which software can be released to production at any time. Frequent deployments are possible, but deployment decisions are taken case by case, usually because organizations prefer a slower rate of deployment.

The practice of aligning an organization’s practices and services with changing business needs through the ongoing identification and improvement of all elements involved in the effective management of
products and services.

A model which provides organizations with a structured approach to implementing improvements.

The technique of packaging software into standardized lightweight, stand-alone, executable units for development, shipment, and deployment.

A record containing the details of a configuration item (CI). Each configuration record documents the lifecycle of a single CI.
Configuration records are stored in a configuration management database.

A set of tools, data, and information that is used to support service configuration management.

A database used to store configuration records throughout their lifecycle. The CMDB also maintains the relationships between configuration records.

Any component that needs to be managed in order to deliver an IT service.

An arrangement of configuration items (CIs) or other resources that work together to deliver a product or service. Can also be used to describe the parameter settings for one or more CIs.

A security objective that ensures information is not made available or disclosed to unauthorized entities.

Both the act and result of ensuring that a standard or set of guidelines is followed, or that proper, consistent accounting or other practices are being employed.

A systems thinking approach based on the recognition and understanding of the various levels of complexity inherent in the systems and the context in which they operate.

A system in which agents’ interactions are dynamic and often unpredictable.

Systems that adapt in, and co-evolve with, a changing environment, resulting in:

• behaviour that is not predicted by the behaviour of parts of the system
• the inability to examine the system in isolation from the other systems in its environment.

Technology that enables information technology (IT) and operational technology (OT) to be highly mobile and accessible to organizations, consumers, and other stakeholders. Sometimes seen as a component of either IT or OT.