As a professional project manager, I’ve been used to managing my personal life with project management principles – from organizing trips with friends to being, practically,
Focusing on how you can manage assets to deliver services is at the heart of ITIL® 4’s workforce and talent management practice.
This is the time of year when many people will be finishing their education and receiving their final grades. The job market will be inundated with
How mature is the service management office (SMO) concept in 2021 and how can ITIL® 4 give organizations the foundation for an effective SMO?
Managing projects well requires a proper approach: a method that supports you and makes things easier to handle, as change initiatives are difficult enough already.
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After working in the industry for more than 20 years, I generally have a holistic view of IT and how it interacts with a business, adding value
In IT service management (ITSM) the IT incident – typically – is a transaction: something that comes in, generates a ticket, someone takes an action and “spits” it
Digital transformation has provided the catalyst for change in lots of organizations, yet underneath any transformation is a project.
A great
My first exposure to project management – while studying engineering at university – was overwhelming.
In my penultimate year on the course, we
An essential part of best practice programme management, as expressed in Managing Successful Programmes (MSP®), is to ensure that the outputs and capabilities created by the
