Creating specialist roles in the service management office (SMO) is a more effective way to establish and improve customer experience. This is one of the key
As a project manager in a medium-sized, software development-focused company, I follow a process for the projects I’m responsible for.
However, with larger projects,
Sustainability is a growing concern fro communities, teams and individuals globally and has environmental, social and economic impact. This paper explores the importance of interconnectedness of
One of the most exciting technology activities occurring these days is companies moving their IT services to the cloud.
There are many reasons to do
For organizations operating in highly-regulated and safety-conscious sectors, their culture – typically a less risk averse one – will always define the level of governance applied.
Immediately
PRINCE2 Agile is the world’s most complete agile project management solution, combining the flexibility and responsiveness of agile with the clearly-defined framework of PRINCE2.
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How do you adapt the ITIL® service management framework to a genuinely integrated agile environment?
In short, it’s not easy
The ITIL 4 Extension Modules are the latest additions to the ITIL 4 Framework. The ITIL 4 Extension Modules extend the main ITIL 4 framework and provide organisations with the guidance to address
The trigger for changing service management in Australia has been the shift in the latest version of ITIL®.
ITIL 4’s focus
From my first role in IT service management, ITIL was the foundation for successful best practice.
Working as first level support –
