Almost exactly three years ago, ITIL 4 succeeded ITIL v3 in one of the biggest updates to the framework since 2007.
Since then,
From the perspective of using various tools in organisations, the value of such tools influencing the effectiveness of organisation’s operation is important. The real problem
The demands of customers today have changed both as a natural evolution and because of Covid-19.
And the new habits and expectations they’ve formed will not
In all my years as a programme manager, I’ve never experienced anything as transformative in project and programme management as I have during the Covid-19
Is your ITSM process lacking a collaborative approach?
“According to Claudio Restaino, Traditional IT Service Management practices assume SINGLE central control over service management processes, hardly addressing
In the past 12 to 18 months, digital transformation meant that many organisations moved from a “marketplace” to a “marketspace”.
For example, in the training industry,
ITIL and IT4IT offer companies insider knowledge to help achieve IT success. Learn about each model and how they compare and evaluate your organization's best
In the age of DevOps, getting an ITIL certification isn't as crucial as it once was. But there are still reasons for becoming ITIL-certified. If there
PeopleCert has recently announced the following changes for AXELOS examinations, as of 1 February 2022:
1. Online Proctoring as the only exam delivery method
Aiming to further enhance
Axelos has launched a new digital version of the ITIL Maturity Model. The tool helps organizations to assess their service management capabilities, their governance maturity and
