The ITIL 4 Practitioner: Service Request Management practice module is for IT professionals who want to support the agreed quality of a service by handling all predefined, user-initiated service requests in an effective and user-friendly manner.
- Delivery: Virtual, In-house, Blended
- Duration: 7 h (1 days)
- Exam: Online Proctored
Service Desk is the point of contact between the service providers and users. Effective development and application of the practice can significantly influence user experience, customer experience, and the overall success of service relationships.
- Delivery: Virtual, In-house, Blended
- Duration: 7 h (1 days)
- Exam: Online Proctored
The ITIL 4 Practitioner: Monitoring and Event Management practice module is for IT professionals who want to systematically observe services and service components, and record, report and respond to selected changes of state identified as events.
- Delivery: Virtual, In-house, Blended
- Duration: 7 h (1 days)
- Exam: Online Proctored
