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Cloud Services Manager
Cloud Services Manager

Cloud Services Manager

This course provides IT and digital professionals with practical, vendor-neutral, user-centric guidance on developing a practical understanding of how cloud procurement and technology can integrate with and support broader business strategy and functions, regardless of sector, industry, or cloud maturity. It explores the concept of the ‘cloud services user journey’ to provide a holistic view and understanding of the entire procurement lifecycle.

  • Delivery: Virtual, In-house, Blended
  • Duration: 24 h (3 days)
  • Exam: Paper, Online Proctored

Course Description

Objectives

There are multiple cloud solutions available, with varying levels of complexity and suitability. This is challenging for organizations and can lead to ineffective or inappropriate solutions being procured.

  • Understanding the impact of completing a successful procurement and migration to cloud on the services delivered to customers/endusers.
  • Assessing the ongoing viability and suitability of a cloud solution.
  • Procurement of cloud services is a specific and unique process, therefore organizations need guidance on topics such as charging models and contracts.

The qualification prepares candidates to work in established service management roles, as well as to implement and improve service management practices. The target group for the qualification includes, but is not limited to:

  • C-Suite Executives/Aspiring Executives
  • Cloud Architects and Cloud Consultants
  • Procurement and Bid Managers
  • Service Management
  • PPM Professionals 

AGENDA

  • Introduction
  • Can the organization benefit from cloud?
  • Meeting a cloud service provider
  • Selecting the right services and service provider
  • Negotiating and planning
  • Moving to the cloud
  • Enabling value
  • Measuring and improving

Trainer

BITIL.COM lecturers are accredited (Accredited Trainer) by the international training body to teach and supervise exams; specialists in Cloud Management, they are professionals with many years of experience in best practice adoption projects in medium and large Organization, able to transfer a software vendor-independent and totally business-oriented implementation approach.

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