OpenSM® Foundation with exam

Objectives

Students who complete this eBook will have learned:

• An overview of the tools and methodologies, purpose and components of OpenSM
• The key concepts and value of IT service management to IT service providers and their customers
• How the OpenSM guiding principles can help organizations adopt and adapt service management
• The activities of the service value chain, and how they interconnect
• The purpose and key terms of practices

Who it is aimed at

• Individuals at the start of their journey in service management
• ITSM Managers and aspiring ITSM Managers
• Individuals working in other parts of "IT" (digital, product, development) with strong interface with service delivery

Contents

Key concepts and terminology ITSM
Basic Concepts Sustainability
Guiding Principles
Key Competencies of the Service Provider
Holistic Approach
Sustainability in IT and ITSM
Value Stream Bridge and Value Construction Paths
Governance/Management
Continuous Improvement
Automation tools for ITSM and new technology trends
Processes and Guidelines - Introduction
Processes and Guidelines - Insight

Subscription Duration: 45 days

This set of sample questions consists of 100 Random / 100 ENGLISH multiple-choice questions

• Each Mock Exam is unique - the questions are randomly selected WITH repetition from the database
• Every time you start new simulated exam you will get a unique test (there are NO limits)
• It is NOT possible to see them all in one run
• The sample practice questions cover all topics in the APMG's Exam Syllabus.

Try Sample Questions for Free

ExamSimul cannot guarantee you will pass the exam, but we are sure that your personal study and the use of our simulator will provide you with a very high probability of passing the exam. This evaluation exam does NOT result in achieving certification. Examsimul makes no representations, warranties or guarantees that your performance on this evaluation exam will be translatable to performance on the official proctored certification exams. Only candidates who successfully complete an official proctored certification exam will achieve certification.

To suggest an improvement, or if you identify an issue with an item or question, please contact us via chat or email info@examsimul.com Comments are always read by the author, and sometimes these items or questions are republished with your suggested improvements or corrections.

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