Peoplecert announced at the second Partner MeetUp that effective January 1, 2023, all Business and IT certifications issued at all levels will expire in three years. This includes
Management requires both technical skills and the ability to lead teams, projects, and processes. These 10 certs will help you to hone and showcase your IT management bona fides.
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The TOGAF® Standard, 10th Edition makes adoption of best practices easier.
It will show you where to find enduring and universal concepts and proven best practice and
Should we be talking about “ITSM”, “service management” or something else entirely in 2022?
It’s actually been a topic of constant debate for about 15
Almost exactly three years ago, ITIL 4 succeeded ITIL v3 in one of the biggest updates to the framework since 2007.
Since then,
From the perspective of using various tools in organisations, the value of such tools influencing the effectiveness of organisation’s operation is important. The real problem
The demands of customers today have changed both as a natural evolution and because of Covid-19.
And the new habits and expectations they’ve formed will not
In all my years as a programme manager, I’ve never experienced anything as transformative in project and programme management as I have during the Covid-19
Is your ITSM process lacking a collaborative approach?
“According to Claudio Restaino, Traditional IT Service Management practices assume SINGLE central control over service management processes, hardly addressing
In the past 12 to 18 months, digital transformation meant that many organisations moved from a “marketplace” to a “marketspace”.
For example, in the training industry,
