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IT Governance & Service Management (1)
IT Governance & Service Management
IT governance is a subset discipline of corporate governance, focused on information and technology (IT) and its performance and risk management. The interest in IT governance is due to the ongoing need within organizations to focus value creation efforts on an organization's strategic objectives and to better manage the performance of those responsible for creating this value in the best interest of all stakeholders.
IT service management (ITSM) refers to the entirety of activities – directed by policies, organized and structured in processes and supporting procedures – aimed at the delivery of IT services that meet customers' needs, and it is performed by the IT service provider through an appropriate mix of people, process and information technology.
Self Study Certification Training | Prepare for your ITIL4 Foundation exam with Official ITIL4 Content. Developed by industry-leading experts, BITIL’s proprietary learning and training materials are designed to help you acquire the skills and knowledge you need to pass your exam.
ITIL® 4 Foundation Exam
24 February 2021ITIL® Foundation (ITIL 4 Foundation Edition) introduces delegates to the Service Value System (SVS) which describes how all the components and activities of the organisation work together as a system to enable value creation. The ITIL SVS supports many work approaches, such as Agile, DevOps and Lean as well as traditional process and project management, with a flexible value-oriented operating model.
The ITIL Foundation (ITIL 4 Foundation Edition) course provides delegates with an extensive introduction to the core concepts of ITIL. It helps your understanding of the ITIL principles and demonstrates how they can improve an individual’s work and the work of the organization.
Access duration
- 7 access days to the platform
ITIL Foundation (ITIL 4 Foundation Edition) online course details
- 8 lessons (3 hours of video recorded by an accredited teachers)
- Downloadable PDF documents with detailed content (slides, explanations) for each lesson
- 2 official mock exams
- Exercises and solutions
- Access 24/7
To complete the course and have an optimal exam preparation, we recommend you to spend at least 14 hours of study.
For further information about online courses, please click here.
ITIL Foundation (ITIL 4 Foundation Edition) online exam format
- Duration of 60 minutes
- 75 minutes for candidates taking the exam in a language other than their native
- Closed book
- 40 multiple choice questions
- 1 mark for each correct answer
- Passing score: 26/40 marks - 65%
For more information about technical requirements and online exam procedure, please click here.
