The ITIL 4 Practitioner: Problem Management practice module is for IT professionals who want to reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents and manage workarounds and known errors.
- Delivery: Virtual, In-house, Blended
- Duration: 7 h (1 days)
- Exam: Online Proctored
The ITIL 4 Practitioner: Incident Management practice module is for IT professionals who are involved in minimizing the negative impact of incidents by restoring normal service operation as quickly as possible.
- Delivery: Virtual, In-house, Blended
- Duration: 7 h (1 days)
- Exam: Online Proctored
