Price: 1,629.00‎€

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The voucher is valid for 12 months from the date of issue.

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Voucher exam extension (6-month):

It is possible to extend the already valid 12-month Exam voucher for an additional 6 months, for a total of 18 months.

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ITIL® 4 Strategist Direct Plan and Improve eLearning+ with exam. Learn to optimise workflows, manage organisational change and align business and IT strategies, while promoting collaboration and continuous improvement.

ITIL® 4 Strategist Direct Plan and Improve exam online exam provided by BITIL.COM, that is an ATO (Accredited Training Organization) of PeopleCert for ITIL® courses and exams.

This offer package contains:

  • ITIL® 4 Strategist Direct Plan and Improve Official eBook (key concepts, framework & practices explained) in digital format
  • ITIL® 4 Strategist Direct Plan and Improve EXAM VOUCHER (online proctoring included)
  • Interactive eLearning (6 months access to eLearning)
  • Learning Resource Kit (Official Training Material) In depth workbook & guide for exam readiness.
  • Auto-marked sample papers
  • Free Exam Re-take (Take2)
  • Official Mock Exam

The purchase of the ITIL4® Strategist Direct Plan and Improve eLearning with Exam fulfills the relevant mandatory pre-requisite (accredited course provided by BITIL.COM)

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Objectives

The module covers the influence and impact of Agile and Lean ways of working, and how they can be leveraged to an organization's advantage. It will provide practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility.

Who it is aimed at

It is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It provides individuals with the practical skills necessary to create a 'learning and improving' IT organization, with a strong and effective strategic direction.

Contents

Introduction

  • Why direction, planning, and improvement matter 
  • Direction 
  • Planning 
  • Improvement 
  • The role of measurement and reporting 
  • Direction, planning, and improvement of the ITIL SVS 
  • Applying the guiding principles 
  • Value, outcomes, costs, and risks in direct, plan, and improve 
  • Direction, planning, and improvement for everyone 

Strategy and direction

  • Strategy management
  • Defining the structures and methods used to direct behaviours and make decisions 
  • The role of risk management in direction, planning, and improvement 
  • Portfolio management: a key decision-making practice 
  • Direction via governance, risk, and compliance 

Assessment and planning

  • Basics of assessment
  • Basics of planning 
  • Introduction to value stream mapping

Measurement and reporting

  • Basics of measurement and reporting 
  • Types of measurements 
  • Measurement and the four dimensions 
  • Measurement of products and services 

Continual improvement

  • Creating a continual improvement culture 
  • Continual improvement of the service value chain and practices 
  • Continual improvement in organizations 
  • The continual improvement model 
  • Using measurement and reporting in continual improvement 

Communication and organizational change management

  • Basics of effective communication 
  • Identifying and communicating with stakeholders 
  • Basics of OCM 

Developing a service value system 

  • Adopting the guiding principles 
  • Centre of excellence for service management 
  • The four dimensions of service management in the SVS

Bringing it together

  • Modern leadership 
  • Using the guiding principles for direction, planning, and improvement

In order to access ITIL® 4 Strategist Direct Plan and Improve exam:

  • ITIL 4 Foundation or ITIL 4 Managing Professional Transition Certificate

The voucher allows you to take the online exam with the Examination Institute PeopleCert. You will receive the exam voucher code as of the activation date of your account on the platform. In any case, we reserves the right to send the exam voucher in every moment after the purchase. The voucher is valid for 12 months from the date of issue.

  • Exam type: Online
  • Certification: ITIL 4 Strategist: Direct, Plan and Improve Official certificate
  • Certificate type: Online
  • Language: Chinese, English, French, German, Italian, Japanese, Polish, Portuguese (Brazil), Spanish

The ITIL 4 Strategist: Direct, Plan and Improve real exam consists of 40 multiple choice questions.

  • The time allowed for the REAL exam is 90 minutes.
  • You must achieve 70% or more of all possible marks to pass
  • All questions should be attempted
  • Each multiple-choice question has a number of possible answers, of which only one is the correct answer.

Exam procedure

  1. Prepare your computer
  2. Prepare your environment
  3. Prepare your documents
  4. Starting your Exam
  5. Exam Experience

For more information about technical requirements and online exam procedure, please click here.

The official electronic certificate (e-certificate) is provided free of charge and automatically, as a result of exam, and it has the same validity of the paper certificate.

eBook
Pages 160 pages
Version Electronic
Exams
Exam type Online Exam
N. Questions 40 MCQ
Pass Mark 70% = 28 points
Time 90 minutes
Certificates
Certificate type Online
Certification ITIL 4 Strategist: Direct, Plan and Improve
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