ITIL® 4 Specialist Drive Stakeholder Value eLearning+ with exam
|
ITIL® 4 Specialist Drive Stakeholder Value eLearning+ with exam. Gain the skills you need to enhance stakeholder relationships and optimise the user experience through effective value co-creation. ITIL® 4 Specialist Drive Stakeholder Value exam online exam provided by BITIL.COM, that is an ATO (Accredited Training Organization) of PeopleCert for ITIL® courses and exams.
This offer package contains:
The purchase of the ITIL® 4 Specialist Drive Stakeholder Value eLearning with Exam fulfills the relevant mandatory pre-requisite (accredited course provided by BITIL.COM) Frequently Asked Questions
|
Objectives |
It empowers candidates and organisations to deliver exceptional value by focusing on the conversion of demand into tangible benefits through IT-enabled services. By facilitating effective stakeholder management, digital professionals are better able to target stakeholders with the right service offerings and value propositions, distinguishing themselves and their organisations within a competitive and demanding environment. The module touches further upon the customer journey, allowing candidates to shape customer demand, manage relationships and optimise the customer experience. It will also enable candidates to increase stakeholder satisfaction by co-creating value and developing mutually agreed requirements, providing the necessary tools to foster an advantageous culture of collaboration and transparency. |
Who it is aimed at |
The ITIL® 4 Specialist Drive Stakeholder Value module drives IT professionals to further interact with their stakeholders and influence and improve the user experience across a much wider framework. This unique module is designed to enhance the careers of digitally experienced candidates, by expanding their knowledge and boosting their existing skillsets in an increasingly digital service economy. |
Contents |
The customer journey
Step 1: Explore
Step 2: Engage
Step 3: Offer
Step 4: Agree
Step 5: Onboard
Step 6: Co-create
Step 7: Realize
|
In order to access ITIL® 4 Specialist Drive Stakeholder Value exam:
- ITIL 4 Foundation or ITIL 4 Managing Professional Transition Certificate
The voucher allows you to take the online exam with the Examination Institute PeopleCert. You will receive the exam voucher code as of the activation date of your account on the platform. In any case, we reserves the right to send the exam voucher in every moment after the purchase. The voucher is valid for 12 months from the date of issue.
- Exam type: Online
- Certification: ITIL® 4 Specialist Drive Stakeholder Value Official certificate
- Certificate type: Online
- Language: Chinese, English, French, German, Italian, Japanese, Polish, Portuguese (Brazil), Spanish
The ITIL® 4 Specialist Drive Stakeholder Value real exam consists of 40 multiple choice questions.
- The time allowed for the REAL exam is 90 minutes.
- You must achieve 70% or more of all possible marks to pass
- All questions should be attempted
- Each multiple-choice question has a number of possible answers, of which only one is the correct answer.
Exam procedure
- Prepare your computer
- Prepare your environment
- Prepare your documents
- Starting your Exam
- Exam Experience
For more information about technical requirements and online exam procedure, please click here.
The official electronic certificate (e-certificate) is provided free of charge and automatically, as a result of exam, and it has the same validity of the paper certificate.
| eBook | |
|---|---|
| Pages | 160 pages |
| Version | Electronic |
| Exams | |
| Exam type | Online Exam |
| N. Questions | 40 MCQ |
| Pass Mark | 70% = 28 points |
| Time | 90 minutes |
| Certificates | |
| Certificate type | Online |
| Certification | ITIL® 4 Specialist Drive Stakeholder Value |
