ITIL® 4 Specialist: Create, Deliver and Support with exam

Objectives

This module covers the 'core' service management activities and expands the current scope of ITIL to include the 'creation' of services. It focuses on the integration of different value streams and activities to create, deliver and support IT-enabled products and services whilst also covering supporting practices, methods and tools. “Create, Deliver and Support” module provides IT practitioners with an understanding of service quality and improvement methods, enabling them to continue to deliver innovative yet reliable tech-enabled services to their customers in an increasingly competitive market.

Who it is aimed at

ITIL 4 Specialist Create, Deliver and Support is aimed at individuals who are continuing their journey in service management, ITSM managers and ITSM practitioners managing the operation of IT-enabled and digital products and services, and those responsible for their end-to-end delivery, as well as holders of existing ITIL qualifications who wish to update and develop their knowledge further.

Contents

The evolution of professionalism in IT and service management 

• Organizations, people, and culture 
• Building effective teams 
• Developing team culture 

Using information and technology to create, deliver, and support services 

• Integration and data sharing 
• Reporting and advanced analytics
• Collaboration and workflow 
• Robotic process automation 
• Artificial intelligence 
• Machine learning 
• Continuous integration, continuous delivery, and continuous deployment 
• The value of an effective information model 
• Automation of service management 

Value streams to create, deliver, and support services 

• ITIL service value streams 
• Model value streams for creation, delivery, and support 
• Using value streams to define a minimum viable practice

Prioritizing work and managing suppliers 

• Why do we need to prioritize work? 
• Commercial and sourcing considerations

Subscription Duration: 45 days

This set of sample questions consists of 40 Random Multiple-choice questions

• Each Mock Exam is unique - the questions are randomly selected WITH repetition from the database
• Every time you start new simulated exam you will get a unique test (Attempts allowed: 5)
• It is NOT possible to see them all in one run
• The sample practice questions cover all topics in the Peoplecert's Exam Syllabus.

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