APMG® ISO/IEC 20000 Auditor with exam

APMG® ISO/IEC 20000 Foundation with exam

Price: 455.00‎€

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ISO/IEC 20000 Foundation One-to-One can provide delegates with an extensive introduction to the core concepts of ISO 20000. ISO/IEC 20000 is the international standard specifically for IT Service Management. It describes an integrated set of management processes which form a service management system for the effective delivery of services to the business and its customers. 

ISO/IEC 20000 Foundation exam online exam provided by BITIL.COM, that is an ATO (Accredited Training Organization) of APMG for ISO/IEC 20000 courses and exams.

This offer package contains:

  • ISO/IEC 20000 1on1 Live Sessions With Certified Trainer
  • ISO/IEC 20000 Foundation EXAM VOUCHER
  • ISO/IEC 20000 Foundation EXAM SIMULATOR
  • ISO/IEC 20000 Foundation eBook Official Accredited Course Manual (pdf format)

Frequently Asked Questions

  • 1on1 Live Sessions with Certified Trainer

    • Approved full course (either virtually or in classroom)
    • Didactic support dedicated by accredited teachers

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Objectives

Students who complete this eBook will have learned:

  • Understand the relationship between ISO/IEC 20000 standard and ITSM and use best practices in ITSM to apply appropriate methods within an organization.
  • Understand, identify and explain the potential issues regarding applicability, eligibility and scoping to assist in certification readiness assessment and certification audits as well as advising on the implementation of continual improvement processes.
  • Produce a gap analysis supported by an improvement and implementation plan.
  • Describe the scope, aims and use of the ISO/IEC 20000 specification and code of practice, through an understanding of the roles of the component parts of the standard.
  • Recognize the need to plan and implement ITSM processes, report on the IT services and major metrics of the ITSM processes, schedule and conduct regular reviews, assessments and audits and plan for continual service improvement.

Who it is aimed at

Staff working within a service provider organization that requires a basic understanding of the standard. It is equally relevant for those working within service providers who are already certified to ISO/IEC 20000 or those considering its implementation.  

Contents

Here’s what you’ll learn:

  • The fundamental requirements for an SMS and the need for continual improvement.
  • The processes, their objectives and high level requirements.
  • Applicability and scope definition requirement.
  • The purpose of internal and external audits, their operation and the associated terminology.
  • The relationship with best practices, ITIL® , and related standards, ISO 9001 and ISO/IEC 27001.

In order to access ISO/IEC 20000 Foundation exam:

  • There are no specific pre-requisites.
  • To be able to take the exam, it's necessary to have read and accepted the terms and conditions of examination institute, available in english. The acceptance of such terms and conditions will have to be confirmed when taking the exam.

The voucher allows you to take the online exam with the Examination Institute APMG. You will receive the exam voucher code as of the activation date of your account on the platform. In any case, we reserves the right to send the exam voucher in every moment after the purchase. The voucher is valid for 12 months from the date of issue.

  • Exam type: Online
  • Certification: ISO/IEC 20000 Foundation official certificate
  • Certificate type: Online
  • Language: English

Subscription Duration: 45 days

This set of sample questions consists of 40 Random / 154 ENGLISH multiple-choice questions

  • Each Mock Exam is unique - the questions are randomly selected WITH repetition from the database
  • Every time you start new simulated exam you will get a unique test (there are NO limits)
  • It is NOT possible to see them all in one run
  • The sample practice questions cover all topics in the APMG's Exam Syllabus.

Try Sample Questions for Free

ExamSimul cannot guarantee you will pass the exam, but we are sure that your personal study and the use of our simulator will provide you with a very high probability of passing the exam. This evaluation exam does NOT result in achieving certification. Examsimul makes no representations, warranties or guarantees that your performance on this evaluation exam will be translatable to performance on the official proctored certification exams. Only candidates who successfully complete an official proctored certification exam will achieve certification.

To suggest an improvement, or if you identify an issue with an item or question, please contact us via chat or email info@examsimul.com Comments are always read by the author, and sometimes these items or questions are republished with your suggested improvements or corrections.

The ISO/IEC 20000 Foundation real exam consists of 40 multiple choice questions.

  • The time allowed for the REAL exam is 60 minutes.
  • You must achieve 65% or more of all possible marks to pass
  • All questions should be attempted
  • Each multiple-choice question has a number of possible answers, of which only one is the correct answer.

For more information about technical requirements and online exam procedure, please click here.

The official electronic certificate (e-certificate) is provided free of charge and automatically, as a result of exam, and it has the same validity of the paper certificate.

eBook
Pages 140 pages
Version Electronic
Exams
Exam type Online Exam
N. Questions 40 MCQ
Pass Mark 65% = 26 points
Time 60 minutes
Certificates
Certificate type Online
Certification ISO/IEC 20000 Foundation

ExamSimul - is the training centre for the BITIL.COM group - an organization of professionals and senior experts whose main interest is the spread of knowledge and the application of methodologies Agile, Scrum, ITIL®, PRINCE2®, CobiT®, TOGAF®, Design Thinking and Standard International. [...]

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