ITIL® 4 Foundation exam (RETAKE)
ITIL® 4 Foundation eLearning+ with exam

ITIL® 4 Foundation eLearning with exam

Price: 676.00‎€

* Exam Language:
* Peoplecert Voucher code validity:

The voucher allows you to take the online exam with the Examination Institute. You will receive the exam voucher code as of the purchase date. In any case, ExamSimul reserves the right to send the exam voucher in every moment after the purchase.
The voucher is valid for 12 months from the date of issue.

Peoplecert | Rescheduling an exam up to 48 hours before the start time is free of charge, for more information please click here.

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Voucher exam extension (6-month):

It is possible to extend the already valid 12-month Exam voucher for an additional 6 months, for a total of 18 months.

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ITIL® 4 Foundation eLearning with Exam can provide delegates with an extensive introduction to the core concepts of ITIL. It helps your understanding of the ITIL principles and demonstrates how they can improve an individual’s work and the work of the organization.

ITIL® 4 Foundation exam online exam provided by BITIL.COM, that is an ATO (Accredited Training Organization) of PeopleCert for ITIL® courses and exams.

This offer package contains:

  • ITIL® 4 Foundation Official eBook (key concepts, framework & practices explained) in digital format
  • ITIL® 4 Foundation EXAM VOUCHER (online proctoring included)
  • Interactive eLearning (6 months access to eLearning)
  • Learning Resource Kit (Official Training Material) In depth workbook & guide for exam readiness.
  • Auto-marked sample papers

The purchase of the ITIL4® Foundation eLearning with Exam fulfills the relevant mandatory pre-requisite (accredited course provided by BITIL.COM)

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Objectives

Students who complete this eBook will have learned:

  • An overview of the tools and methodologies, purpose and components of ITIL, including the ITIL Service Lifecycle and the Service Value System
  • The key concepts and value of IT service management to IT service providers and their customers
  • How the ITIL guiding principles can help organizations adopt and adapt service management
  • The activities of the service value chain, and how they interconnect
  • The purpose and key terms of 18 ITIL practices and the 7 essential practices
  • How the ITIL best practice framework is used to boost the efficiency, effectiveness and overall quality of IT-related services, regardless of an organization’s size, structure or industry
  • How to become an ITIL Expert by understanding the new certification path including the ITIL Managing Professional (MP) and ITIL Strategic Leader (SL) streams

Who it is aimed at
  • Individuals at the start of their journey in service management
  • ITSM Managers and aspiring ITSM Managers
  • Individuals working in other parts of "IT" (digital, product, development) with strong interface with service delivery
  • Existing ITIL qualification holders wishing to update their knowledge

Contents

Key Service Management and ITIL Concepts

  • Defining Value and its relationship with stakeholders
  • Service relationships and co-creation of value
  • Understanding Service Offerings and Products
  • Balancing Outcomes, Value, Costs and Risks
  • The 4 Dimensions of Service Management
    • Organisations and People
    • Information and Technology
    • Partners and Suppliers
    • Value Streams and Processes

The ITIL Guiding Principles

  • Introduction to the Guiding Principles
  • Understand and apply each of the 7 Guiding Principles

ITIL Service Management Practices

  • Introducing the 3 areas of Practice
  • Key practices in ITIL
    • Incident Management
    • Problem Management
    • Change Control
    • Service Request Management
    • Service Level Management
    • Service Desk
    • Continual Improvement
  • Overview of other practices in ITIL

The ITIL Service Value System (SVS)

  • Understanding the role of the Service Value System
  • Elements of the ITIL SVS
    • Guiding Principles
    • Governance
    • Service Value Chain
    • Practices
    • Continual Improvement
  • Service Value Chain
    • Understanding the Elements of the Service Value Chain
    • Practices and their role in the Service Value Chain
    • Using the Service Value Chain to identify and map Value Streams

In order to access ITIL® 4 Foundation exam:

  • There are no specific pre-requisites. By the way, some appreciation of the ideas and principles of services may be useful.
  • To be able to take the exam, it's necessary to have read and accepted the terms and conditions of examination institute, available in english. The acceptance of such terms and conditions will have to be confirmed when taking the exam.

The voucher allows you to take the online exam with the Examination Institute PeopleCert. You will receive the exam voucher code as of the activation date of your account on the platform. In any case, we reserves the right to send the exam voucher in every moment after the purchase. The voucher is valid for 12 months from the date of issue.

  • Exam type: Online
  • Certification: ITIL 4 Foundation 
  • Certificate type: Online
  • Language: Chinese, Dutch, English, French, German, Italian, Japanese, Polish, Portuguese (Brazil), Spanish

The ITIL 4 Foundation real exam consists of 40 multiple choice questions.

  • The time allowed for the REAL exam is 60 minutes.
  • You must achieve 65% or more of all possible marks to pass
  • All questions should be attempted
  • Each multiple-choice question has a number of possible answers, of which only one is the correct answer.

Exam procedure

  1. Prepare your computer
  2. Prepare your environment
  3. Prepare your documents
  4. Starting your Exam
  5. Exam Experience

For more information about technical requirements and online exam procedure, please click here.

The official electronic certificate (e-certificate) is provided free of charge and automatically, as a result of exam, and it has the same validity of the paper certificate.

eBook
Pages 160 pages
Version Electronic
Exams
Exam type Online Exam
N. Questions 40 MCQ
Pass Mark 65% = 26 points
Time 60 minutes
Certificates
Certificate type Online
Certification ITIL® 4 Foundation

ExamSimul - is the training centre for the BITIL.COM group - an organization of professionals and senior experts whose main interest is the spread of knowledge and the application of methodologies Agile, Scrum, ITIL®, PRINCE2®, CobiT®, TOGAF®, Design Thinking and Standard International. [...]

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